Refund Policy

This Refund Policy applies to payments made through Justnaik services operated by Hexon Data Sdn. Bhd. (1227841-V).

1. Refund Eligibility

Refunds may be considered where a duplicate payment, incorrect charge, failed transaction, technical error, or service disruption prevents the purchased service from being provided.

2. Non-Refundable Items

Completed, used, activated, expired, or successfully delivered tickets, passes, top-ups, and services are generally non-refundable unless required by applicable law or approved by Hexon Data Sdn. Bhd. after review.

3. Refund Requests

To request a refund, contact us at [email protected] with your name, contact details, transaction date, payment reference, amount paid, and reason for the request. Refund requests should be submitted as soon as possible after the transaction issue is identified.

4. Processing

Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on the payment gateway, bank, card issuer, or e-wallet provider.

5. Review Rights

Hexon Data Sdn. Bhd. may request supporting information before approving a refund and may decline requests that cannot be validated or fall outside this policy.